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Terms & Conditions

ORDERS


All Kate Chareil items are made to order and take approximately 1 to 2 weeks to produce and ship. 

Please note that each ivory piece is unique and may vary slightly in color from what is pictured.

SHIPPING

All shipping rates are calculated through Canada post at checkout with a tracking number. 

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.

Taxes will be charged to all Canadian residents.


We are not responsible for any delays or other issues that may arise when shipping internationally.

PAYMENT

We accept credit cards and paypal. Credit card payments are securely processed via shopify payments.

All prices are listed in canadian dollars, applicable taxes will be added to your order.  

Full payment is due before any order is processed and produced.

GUARANTEE

We truly appreciate your support of our products and want you to be really satisfied with your purchase !

If you ever have any problems with any of the jewelry within the first year of purchase, please feel free to contact us at : info@katechareil.com (or use our "Contact us" page) to discuss your particular situation.We will communicate with you immediately and work to resolve it.

We repair damaged pieces and adjust chains of Kate Chareil pieces. 

Since all pieces are made to order, items can only be returned for store credit or exchanged within 14 days.

The rings are listed in US size. Be sure to choose the right size before you finalize your order because no refund is accepted.

CARE

Jewelry with vegetable ivory requires special care.

Gently clean the ivory with a soft dry cloth. Rings should be removed before washing hands. Jewelry should never be stored in damp, unventilated conditions. Overexposure to the sun can result in cracked surfaces. If an item gets submerged in water, it should be dried out in a well-ventilated place. 


STERLING SILVER
is a precious metal and may require cleaning from time to time.
Sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as skin creams, bleach, sulphur, salty air, hairspray, deodorant, body lotion...The amount of oxidation (tarnish) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is not a manufacturing fault.

We recommend handling your jewelry with care, and not wearing your jewelry when swimming or showering to keep it looking its best.

• For jewelry with a SATIN or MATTE finish, a polishing cloth will make your piece shiny and it can also darken it further. Easily clean with an old toothbrush,
toothpaste/soap and clear water.